Globus excels in its provision of exceptional customer service.
In a testament to its continued excellence, Globus Baumarkt has once again been named the best DIY store in Germany. This year marks the 14th consecutive win for the retail giant, according to a study by Anxo Management Consulting and the DIY specialist magazine of Daehne publishing house.
The study, which analysed customer reviews of 12 DIY store operators based on 47 criteria grouped into eight main categories, placed Globus Baumarkt at the top in five out of eight categories, including staff, quality and service, product range, shopping atmosphere, and corporate responsibility. The store also secured the first position in the "Product findability in the store", "Product presentation", and "Recommendation" categories.
The success of Globus Baumarkt can be attributed to several key factors. The store's extensive product range and variety cater to a wide array of customer needs, offering massive hardware aisles, a large selection of power tools, and a wide variety of wood types and interior materials. The store's size and layout, described as a huge megastore with a well-organized layout, further enhances the shopping experience by making it easy to find products and navigate the store’s numerous sections.
Regular promotions and discounts on popular DIY products also contribute to Globus Baumarkt's appeal, helping customers save money while accessing quality materials and tools. The company's commitment to customer-oriented service and product quality, although not explicitly stated, is a common trend in successful German DIY stores.
Globus Baumarkt's dedication to environmental protection is also noteworthy. The store ranked first in the "Active commitment to environmental protection" category in the 2024 Germany Customer Monitor. This, coupled with the company's certification with the "audit berufundfamilie" certificate, signifies Globus Baumarkt's commitment to creating a sustainable and family-friendly work environment.
With around 9,000 employees and a turnover of two billion euros, Globus Baumarkt operates 90 stores in Germany and Luxembourg. The company, headquartered in Völklingen, Saarland, was named a "Top Company" by kununu for the fourth consecutive year in 2025.
For more information, visit www.globus-baumarkt.de. For further press releases, visit www.globus-baumarkt.de/info/unternehmen/presse. Press contact: Diana Doriguzzi, [email protected].
[1] Source: Globus Fachmaerkte GmbH & Co. KG, transmitted through news aktuell. [2] Source: 2025 vlogs and social media presence. [3] Source: Trends in successful German DIY stores. [4] Source: Globus Baumarkt's weekly offers and value deals.
- Globus Baumarkt's dominance in the home-and-garden sector extends to several categories, including product range, product findability, product presentation, shopping atmosphere, staff, quality and service, and corporate responsibility.
- The success of Globus Baumarkt, a renowned DIY store in Germany, is not only reflected in its continuous winning streak as the best DIY store but also in its dedication to offering a lifestyle-friendly shopping experience, incorporating sustainability, and maintaining a family-friendly work environment.
