Guide on Installing osTicket on Ubuntu 24.04 with LAMP Stack and SSL
For reliable, high-performance hosting, deploy your osTicket instance on Shape.Host. However, if you prefer to install osTicket on your own Ubuntu 24.04 server, follow this step-by-step guide to properly configure osTicket with a LAMP stack and SSL.
Prerequisites
- Apache HTTP Server (v2.4+)
- PHP 8.2+ with required PHP extensions (, , , , , , , )
- MySQL or MariaDB (latest stable)
- OpenSSL for SSL certificates
Installation Steps
- Install LAMP Stack
- Ensure Apache, MySQL/MariaDB, and PHP are installed and running on Ubuntu 24.04.
- Prepare the Database
- Create a MySQL/MariaDB database and user with appropriate privileges for osTicket.
- Install osTicket Files
- Download the latest osTicket package, extract it to your web server directory (e.g., ), and set proper ownership and permissions.
- Configure Apache for osTicket
- Set up a virtual host configuration pointing to the osTicket directory.
- Enable necessary Apache modules such as .
- Configure SSL with a valid certificate (e.g., from Let's Encrypt), setting up for port 443.
- Complete osTicket Installation Wizard
- Access osTicket via your domain over HTTPS (e.g., ).
- Provide database credentials, create an admin user, and finalize configuration.
- Security Considerations
- Remove or restrict access to the setup directory after installation.
- Regularly update PHP and osTicket to patched versions.
- Configure firewall rules to restrict server access.
- Use strong database and admin passwords.
- Secure Apache with appropriate headers and disable unnecessary modules.
- Limit access to the osTicket admin panel by IP if possible.
- Test and Validate
- Ensure HTTPS is enforced and the helpdesk system works as expected.
Example Commands (Ubuntu 24.04)
```bash sudo apt update sudo apt install apache2 mariadb-server php php-mbstring php-mysql php-imap php-xml php-gd php-json libapache2-mod-php openssl certbot python3-certbot-apache sudo systemctl enable --now apache2 mariadb sudo mysql_secure_installation
sudo mysql -u root -p CREATE DATABASE osticket; GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost' IDENTIFIED BY 'secure_password'; FLUSH PRIVILEGES; EXIT;
cd /tmp curl -LO https://github.com/osTicket/osTicket/releases/download/v1.18.4/osTicket-v1.18.4.zip unzip osTicket-v1.18.4.zip sudo mv upload /var/www/html/osticket sudo chown -R www-data:www-data /var/www/html/osticket sudo chmod -R 755 /var/www/html/osticket
sudo nano /etc/apache2/sites-available/osticket.conf
sudo a2ensite osticket sudo a2enmod rewrite ssl sudo systemctl reload apache2
sudo certbot --apache -d your-domain.com
rm -rf /var/www/html/osticket/setup ```
After finishing the setup wizard, remove the directory inside the osTicket folder to avoid security risks. For additional hardening, consider restricting access by IP, configuring firewall rules, and enhancing PHP and Apache security settings as needed.
This workflow covers dependencies, essential steps, SSL configuration, and security considerations needed to run osTicket securely on Ubuntu 24.04 with a LAMP stack.
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